Four products, one platform

Everything runs on the same spine

One identity model, one audit log, one set of dashboards. Buy a single product or all four — they share connectors, permissions and escalation rules, so nothing has to be rebuilt when you add the next one.

Voice chatbot

Smart365 Voice

A phone agent that answers on the first ring, understands accents and interruptions, and completes the transaction rather than taking a message.

  • Books, reschedules, cancels and confirms directly in your calendar or order system
  • Qualifies inbound leads and writes the summary straight into the CRM
  • Recognises when a caller is distressed, angry or out of scope and routes to a person
  • Every call recorded, transcribed, scored and searchable
Hear a live sample
Production specification Live
Median response latency480 ms
Languages supported12
Concurrent calls500
TelephonySIP / Twilio / Teams
Barge-in (talk over agent)Supported
Call recording retentionConfigurable
Uptime, trailing 12 months99.95%
Process automation

Smart365 Flow

The back-office queues, run end to end. Documents in, decisions made, systems updated — with the exceptions surfaced to a human instead of buried.

  • Extracts fields from PDFs, scans and email bodies with a confidence score per field
  • Anything below your threshold goes to a review queue, never straight through
  • Approval gates on any step that moves money or changes a contract
  • Full replay: every run can be inspected, re-run or rolled back
Read the invoice case study
Run #8814 · supplier invoice In flight
Invoice received — supplier inbox0.2 s
Fields extracted — 14 of 143.1 s
Three-way match against PO and receipt1.4 s
Price variance 2.4% — awaiting approvalqueued
Post to ERP and schedule payment—
Straight-through rate83%
Median run time6.9 s
RAG-based solution

Smart365 Ask

Retrieval-augmented answers over your own documents. Every claim carries the clause it came from, and an unsupported question gets an honest “not in the documents” rather than a plausible guess.

  • Indexes SharePoint, Confluence, Drive, S3, ticket histories and scanned archives
  • Inherits your existing permissions — nobody sees a document they couldn’t open
  • Groundedness scored on every answer; low scores are flagged, not hidden
  • Weekly regression run against a test set built from your own questions
Send us a corpus to test
Retrieval trace Grounded 0.94

query → “What notice period applies if we cancel a managed service in year two?”

MSA_2024_final.pdf — clause 11.30.91
Schedule_C_termination.docx — p. 40.87
Renewal_policy_v6.pdf — p. 120.62
Legacy_terms_2019.pdf — below threshold0.31
Answer latency, p951.8 s
Documents indexed40M+
Citation coverage100%
Low-code & no-code

Smart365 Studio

For the hundred small automations that don’t justify an engineering project. Built in the platform you already license, then handed to your team to own.

  • We work inside Power Automate, n8n, Make or Zapier — your licence, your tenant
  • Reusable blocks for approvals, notifications, retries and error handling
  • Two half-day enablement sessions, plus written runbooks for each flow
  • You can fire us and keep everything — that is the point of building it here
See the connector list
What a typical Studio engagement ships
Automations delivered12–20
PlatformYours, not ours
Reusable blocks handed over30+
Runbooks written1 per flow
Team members trainedUp to 8
Typical engagement4 weeks
Ongoing dependency on usNone required
Side by side

Which one fits the problem

Most clients start with one and add a second within six months. The table is the honest version.

Comparison of Smart365 Voice, Flow, Ask and Studio
  Voice Flow Ask Studio
Best for Phone volume Back-office queues Finding answers Small internal tasks
Typical time to live 4–6 weeks 6–9 weeks 3–5 weeks 4 weeks
Works without engineering effort from you Yes Needs API access Needs doc access Yes
Human in the loop Escalation Approval gates Reviewer flags Optional
Runs in your tenant Optional Yes Yes Always
Handover so you can self-serve Partial Partial Full Full
Starts from £2,400/mo £3,200/mo £1,900/mo £9,800 fixed
Pricing

Priced on what runs, not per seat

Build fee, then a monthly run fee. No charge for the people who watch the dashboards, and no surcharge for adding another department.

Launch

£1,900/month

One product, one process, one team. The way most clients begin.

  • One automation or one voice agent
  • Up to 5,000 conversations or runs a month
  • Three standard integrations
  • Shared dashboards and monthly tuning
  • Email support, next business day

Enterprise

Custom

Regulated environments, private deployment, procurement that asks hard questions.

  • Everything in Scale
  • Deployment in your cloud or on-premises
  • Data residency in your chosen region
  • Penetration test and security questionnaire support
  • Contractual uptime and response SLAs
  • Quarterly roadmap session with our engineering lead

Build fees are quoted per project and typically land between £8,000 and £45,000. We tell you the number before you commit to anything.

Before you ask

The questions we get on every first call

Not sure which one you need?

Describe the process. We’ll tell you which product fits, or that none of them do — that answer is free too.